Returns & Exchanges

At Petland, we want you and your pet to love every piece of fashion you purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Simply ensure all original tags are attached and the garment is free of pet hair or dander to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring they are clean and in sellable condition, and include the provided packing slip.

• 3.
  Label and Ship

  Print the prepaid shipping label generated from our portal, affix it to your package, and drop it off at any authorized shipping location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will process your refund or exchange within 5 to 7 business days.